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Shopping Basics:

1. What Shipping Methods Are Available?

We ship our products using the most reliable couriers. We mostly send the packages using; FedEx, DHL, UPS, USPS and EMS.

2. What are your shipping and return policies?

Please check our return policy page for information about returns & shipping.

3. Do You Ship Internationally?

Yes, we ship to countries outside the United states. We ship products to Europe, Asia,

3. Can I come and pickup my package?

Yes, we offer local pickups. It is important to note that you should complete your order online 24hrs before coming for pickup.

4. What are the delivery options and prices?

Yes, we offer local pickups. It is important to note that you should complete your order online 24hrs before coming for pickup.

Payments:

1. What Payment Methods Are Accepted?

We accept the following forms of payment:
–  Visa-  Mastercard-  American Express-  Discover-  Zelle & Bank Transfers

2. Do you accept international credit cards?

Yes, we accept international payments through card payments, bank transfer and wire transfer.

3. Do you charge sales tax on any item?

No we do not charge extra.

4. If I use a credit card to purchase my items can anyone else obtain my credit card details?

No, thearcadetxas.com is a secure site endorsed with the GeoTrust Certificate. This uses the latest encryption methods to ensure security of payment.

We do not see your credit card details when ordering online, with all transactions performed by the banking institutions.

We do not store any credit card details under any circumstances

Shipping & Returns:

1. I want to return my purchase! What do I do?

RETURN PROCESS

To return an item, please email customer service at info@thearcadetxas.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

100 N College St B101, Waxahachie, TX 75165, United States

Attn: Returns

RMA #

100 N College St B101, Waxahachie, TX 75165, United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

2. How long does it take for me to get a refund?

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

3. How Can I Cancel Or Change My Order?

You can cancel your order within 24hrs after purchase has been made by sending an email to info@thearcadetxas.com

4. How can I get assistance if I need it?

Live support is available 24/7 to assist you with any problems you may encounter on our website.

5. What are the delivery options and prices?

Shipping Within USA & Canada

Here are the shipping times for all orders within USA and Canada. 

Shipping OptionsDelivery TimePrice
Standard ShippingDelivery in 10 – 14 working days$340 (USD)
Express ShippingDelivery in 5 – 8 working days$520 (USD)
1 – 2 day ShippingDelivery in 1 – 2 working days *(Payment through Zelle for
faster processing)
$900(USD)
Free ShippingDelivery in  30 – 37 working days$0.00

* Standard and express shipping are tracked. A tracking number will be emailed to you after your product has been dispatched. Please note that it can take up to 2 working days for your order to be processed and dispatched.

International Shipping

Here are the shipping times for all orders within USA and Canada. 

Shipping OptionsDelivery TimePrice
Standard ShippingDelivery in 20 – 25 working days$540 (USD)
Express ShippingDelivery in 15 – 20 working days$620 (USD)
5 – 7 day ShippingDelivery in 5 – 7 working days *(Payment through Bank Wire for
faster processing)
$1000(USD)
Free ShippingDelivery in  30 – 37 working days$0.00

* Standard and express shipping are tracked. A tracking number will be emailed to you after your product has been dispatched. Please note that it can take up to 2 working days for your order to be processed and dispatched.

6. How can I track my order?

During the fulfillment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via our courier's website.

In the event your order has not arrived within the estimated delivery date provided by the courier, please contact our Customer Service Team via info@vintagehallgames.com to follow up with the courier directly.

7. What happens if I am not at home when my order is delivered?

The Arcade Texas uses registered mail to deliver all parcels. In the event you are not at home to receive the parcel, a card will be left detailing the nearest Post outlet where the parcel can be collected.

If your parcel has been redirected to the post office this will also show on your tracking number as ‘awaiting collection’ at the nominated post office where it will remain for approximately 7-14 days.

 

8. How do I change my address when placing a new order?

You can add items into your cart as normal and proceed to the checkout. Whilst in the secure checkout under the ‘Contact Details’ underneath the address section there is a box preselected “ship to the same address” if you unselect this option you will be provided with additional space to fill in an alternative address, fill in the details and continue as normal.

If you would like to permanently change your address on your account please send our Customer Service Team an email via info@thearcadetxas.com and they will alter it.

Please note that once your order has been dispatched we are unable to alter the address details.

9. How are international orders dispatched?

The Arcade Texas is partnered with FEDEx, DHL, UPS and EMS to ensure a fast cost effective door-to-door delivery solution.

All international orders are packed in plain white boxes and carefully packed to avoid movement and subsequent damage in transit.

The cost of the freight is calculated automatically by the site once your order is added to the cart and the destination country is selected, with the charge being showed in Australian dollars.

EMS provides tracking for all orders with an additional signature required upon delivery. The system is an express service that allows delivery to most western countries in 14 -20 business days.

10. What happens if customs prevent my order from entering my country?

All countries have their own custom requirements for specific products, it is imperative that if you are certain whether a product can be delivered to your country of origin before you place the order.

Please ensure relevant customs and postal facilities checks are made to determine if any additional restrictions apply e.g. dollar value limits.

Where an order is returned to The Arcade Texas by customs, we cannot reship your order to your address or refund your order. However if you have a contact here in the USA, we can ship the order to the nominated address.

11. How can I have my order left at my premises?

Whilst in the secure checkout in the delivery method section you can select the option “Parcel to be left at the premises if no one is available to accept it”.

The courier will leave the parcel out of street view and out of the weather. If these conditions cannot be met, your order will be carded to the closest local courier Post outlet.