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The Arcade Texas LLC is aware that certain scams are being sent to our valued customers. This page is dedicated to listing existing scams.

If you believe you have received a scam SMS, email or other form of communication and are unsure of what to do next, please contact our Customer Service Support Centre who is here to help you.

Email: info@thearcadetxas.com

EXISTING SCAMS

the following are examples of recent scams that are currently circulating.If you believe have received a scam and cannot find it listed on this page, please contact us at info@thearcadetxas.com

DO’S AND DON’TS

I received a Mobile SMS from The Arcade Texas, is this a scam?

If you have opted to receive The Arcade Texas SMS notifications for order updates, promotional offers and seasonal sales – you will periodically receive SMS notifications from us. If you believe you received a scam text message, or it has been identified as a scam above, please follow the instructions below;

SMS: DO’S

  • If an unsanctioned transaction has been debited from your account, contact your bank or payment provider to notify them immediately.
  • If you don’t see a reference to the suspicious Mobile SMS you have received above, you can report it here and a customer service agent will assist your enquiry in a timely manner.
  • Delete the Mobile SMS after the prior steps have been taken. In some instances, a payment claim may require evidence.

SMS: DON’TS

  • Don’t open any links.
  • Don’t give out your personal information or bank details.

I received a suspicious email from The Arcade Texas, is this a scam?

If you have opted to receive Chemist Warehouse newsletters, promotions or marketing – you will periodically receive emails from us. You will also receive transaction notifications when you shop online. If you believe you received a scam email, or if it has been identified as scam above, please follow the instructions below;

EMAIL: DO’S

  • If an unsanctioned transaction has been debited from your account, contact your bank or payment provider to notify them immediately.
  • If you don’t see a reference to the suspicious Mobile SMS you have received above, you can report it here and a customer service agent will assist your enquiry in a timely manner.
  • Delete the email after the prior steps have been taken. In some instances, a payment claim may require evidence.

EMAIL: DON’TS

  • Don’t forward or reply to the email.
  • Don’t open any links or attachments.
  • Don’t give out any personal information or bank details.